If it's been more than 24 hours, we have. You are not being ignored. There is probably a problem with your email account/server, and it may be one of the following:

Your box is full (common with free services like Hotmail and Yahoo).
Your filter is deleting or rerouting our email to your trash bin.
Your email server is not responding (ours keeps trying to deliver its message for 6 days).

We clear the Help Desk queue at least once per day, usually once every few hours. If more than 24 hours has passed, please consider the possibility that the problem is on your end, not ours. This is not a very prevalent problem, but it's common enough that we feel it should be mentioned here. It's important to us that you don't think you're being ignored. :-)

Please check to see that your email address is fully functional. One way to know immediately if there's a problem: our Help Desk responds immediately and automatically to your ticket, giving you a ticket number. If you don't get that immediately upon submitting a help ticket, there may be a problem with your email.