Pressing the "submit" button twice during the joining process may have caused double-billing, but this is not very common. One way to know whether you've been billed twice is if you received two separate confirmation receipts. If you only received one receipt, chances are you weren't double billed. If you did receive more than one, with different transaction and subscription numbers, both for TeenFlood, you probably were billed twice. However, if you have noticed that your credit card statement has double billings, please remember that CCBill is a very large transaction processing company and they process for many sites. It may be that the second charge is for a different site.

If you're sure that you were double charged, it's very easy to take care of. The most direct way it is simply to pick up the phone and call CCBill at 1-888-596-9279. They have a tech there to help you 24 hours a day. Be sure to have both transaction numbers on hand.

It's definitely faster to contact CCBill in this situation, but if you need to contact us you can visit our help desk and we can look into the matter for you.

I was billed after I canceled my subscription...

First, confirm that the charge was for TeenFlood. Call CCBill at 1-888-596-9279. CCBill handles billing for thousands of websites. That charge may not be from us! When you cancel, CCBill automatically sends out a confirmation message to the email address you used when you joined. Keep this receipt, at least until you're sure you haven't been charged again. If you never received that email, check to make sure you're still using the same address you signed up with. If so, your account probably wasn't canceled.

The vast majority of cancelations take place without a hitch, but if you find that you have been billed after cancelation it is an easy matter to rectify. First, try calling CCBill's 24 hour technical support at 1-888-596-9279. We can also help you cancel your account at our help desk.

My credit card or online check was declined...

There are a few reasons why your card or check may have been declined by CCBill. Your bank may have issued a decline on the transaction for a number of reasons, such as late-posting of payments or overdraft issues, none of which we have control over. The best thing to do in this instance is to call your bank and ask why they refused to allow the transaction.

I want to change the credit card info you have on file...

We cannot alter the credit card or checking account linked to your membership, but you can. In order to make the Internet a safe place to conduct financial transactions, CCBill has certain policies in place regarding your account information. One of them is complete privacy regarding sensitive items like your credit card number and personal information; we do not have access to any of it, so we cannot make alterations in your account info. All you have to do is call CCBill at 1-888-596-9279 and tell them you'd like to update your credit card or checking information and your membership will continue uninterrupted.